The Charity evolved as a front-room grassroots organisation in the early nineties when a group of Muslim women shared concerns about the plight of women, children and the elderly experiencing social exclusion, isolation and a range of unmet needs. Some had lost the traditional supportive influences of the extended family as a result of family breakdown, patterns of migration and urban city life.
The diversity and wider spectrum of unmet social care needs became immediately apparent. Very soon it became a reference group of self-referral in and outside the wider communities under-represented in mainstream services, developing a greater sense of community across cultural, faith, linguistic and ethnic boundaries. This initiative helped to shape and guide what the organisation does, and gave it its mandate as an ‘approved provider’ for Domiciliary Care for the London Borough of Wandsworth and surrounding boroughs.
It also has a service-level agreement with Wandsworth Council to provide an over-subscribed service entailing Counselling and Advocacy, Casework, Crisis Intervention, Support Groups and Volunteering. Given its framework of reference to the diversity of cultures and languages it is well placed in the heart of the Community to promote best practice and add value to ‘Care for the Community by the Community’.
Mushkil Aasaan is committed to upholding the rights and dignity of the individual and the family. It provides a confidential, generic model of support across a spectrum of unmet needs to the vulnerable elderly, children and families. This is within a holistic model of therapeutic support that transcends detailed knowledge of languages, faith, values, and customs.
Embracing diversity and capitalizing on the strengths of the Communities we serve, our uniqueness lies within the ethos of our Service while addressing inequalities through community representation,
Mushkil Aasaan embraces and outreaches to all diversities of religion and culture and is committed to serve the Community with equal access to all, regardless of gender, race, religion, social class, or disability.
The Management Committee are responsive to any complaints and representations made by, or on behalf of users. A formal complaints procedure is also available upon request.